Dynamics 365 CRM Fundamentals

Course Description

The Dynamics 365 CRM Fundamentals Program is a beginner-friendly course designed to provide a comprehensive understanding of Microsoft Dynamics 365 CRM. This program covers the platform’s core features, functionalities, and benefits, enabling participants to manage customer relationships, automate business processes, and enhance sales, marketing, and customer service operations.

What You’ll Learn

• Introduction to Dynamics 365 CRM
  Understand the role of Dynamics 365 in managing customer relationships and supporting business goals.
• Navigating the Dynamics 365 Interface
  Learn how to navigate dashboards, workspaces, and modules for efficient usage.
• Core CRM Features and Modules
  Explore key modules, including Sales, Marketing, and Customer Service, to understand their capabilities.

Requirements

• No prior CRM experience is required.
• Access to a Microsoft Dynamics 365 trial account (instructions provided during the course).

Target Audience

• Business professionals and teams using or considering Dynamics 365 CRM.
• Sales, marketing, and customer service professionals looking to improve efficiency.
• Entrepreneurs and small business owners implementing CRM systems.
• Students and career changers interested in learning Dynamics 365 CRM.

Key Features

• Hands-On Practice: Work directly with Dynamics 365 CRM to apply learning.
• Comprehensive Curriculum: Covers all essential features and functionalities of the platform.
• Expert Guidance: Learn from certified Dynamics 365 professionals and trainers.
• Resources and Templates: Access guides, checklists, and best practices for using Dynamics 365 CRM.
• Certification: Earn a recognized credential to validate your Dynamics 365 CRM skills.

Take the First Step Toward CRM Mastery!

Learn how to use Microsoft Dynamics 365 CRM to streamline operations, enhance customer relationships, and drive business growth.

Register now and start your journey with Dynamics 365 CRM today!